If you see a message on your order that requires action on your part or you think the message displayed is incorrect please contact us by using the contact form provided.

Orders can be placed on hold for the following reasons:

  • Frame is out of stock
  • Frame is no longer available 
  • Question about your prescription
  • Pupillary distance needs to be confirmed
  • Awaiting frames for reglazing
  • Awaiting payment

Please Note: Your order will be kept on HOLD until the relevant information is confirmed. Please advise us as soon as possible if you do not wish to send a copy of your prescription or if you know your PD and will not be sending us a pair of glasses for a PD check. This will prevent any further delay of your order.