COVID-19 Production & Delivery Impact

Please note that due to this unprecedented COVID-19 situation we're having to adhere to government social distancing guidelines and strict health and safety measures, which means that the production and delivery of your glasses will take longer than normally advertised. We are working as hard and as fast as possible to ensure our customers receive their orders as quickly as possible.

To avoid any possible delays in the mailing system, we currently recommend choosing a Tracked Delivery method (ie, Tracked 24/48, Special Delivery, International Tracked & Signed).


International Delivery Delays - Royal Mail have advised us that there is a delay of approximately 4 weeks with delivery to Brazil, Canada, Japan, South Africa & South Korea.


See here for COVID-19 Information.


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Why Your Order May be on HOLD (not in Production)?

If you see a message on your order that requires action on your part or you think the message displayed is incorrect please call us or email us.

Orders can be placed on HOLD or not yet been processed due to these reasons:

  • Frame is out of stock (Back order) - we await your confirmation as to how you wish to proceed: to choose another item or to cancel it?
  • Frame is no longer available (Discontinued) - we await your confirmation as to how you wish to proceed: to choose another item or to cancel it?
  • Question about your prescription - we await your reply regarding your prescription
  • Pupillary distance (PD) needs to be confirmed - please confirm your PD?
  • Awaiting your glasses sent for PD check
  • Awaiting your frames for reglazing
  • Awaiting payment

Your order will be kept on HOLD until the relevant information is confirmed with you. Please advise us as soon as possible - this will prevent any further delay of your order.