Complaints

Complaints about product or service

Having Problems with your New Glasses?
The most common mistake we see is the incorrect entry of the '+' and '-' values for SPH and CYL. This is an issue that is often caused b...
Mon, 13 Jan, 2020 at 2:42 PM
Item not Delivered
The majority of orders to the UK arrive within 10 working days from the date of dispatch (allow longer for International addresses) but it's not uncomm...
Mon, 13 Jan, 2020 at 2:48 PM
Faulty or Damaged Item
If you think there is a problem with your order and your item may be damaged, defective, not as expected, or has missing parts, please contact us as soon as...
Mon, 13 Jan, 2020 at 2:54 PM