Exit Support Portal
How can we help you today?
Enter your search term here...
Create new ticket
Or call us:
+7 (499) 689-01-55
Do you Price Match
Service and Product Reviews
Do you have a shop?
Book an Eye Test
Eye Testing and Optical Coherence Tomography (OCT)
Are you qualified to sell prescription glasses?
View all 9
Make an Additional Payment
Payments, VAT & Import Duty
Edenred Eyecare vouchers (Accor)
Do you take NHS vouchers?
View Order Status
Amending an Order
Why is My Order on Hold?
How Prescription Glasses are Made?
View all 8
Production & Shipping
Production & Shipping FAQ's
Question + Shipping Timescales
Production & Shipping Information
Tracking a Parcel
We Ship to...
Will my glasses/order fit through the letter box?
View all 7
How to get a Copy of your Prescription?
Understanding your Prescription
Can I use my contact lens prescription for spectacles?
My prescription mentions prisms - can you supply these?
My prescription does not have any 'CYL' or 'AXIS' value
View all 9
What is my PD - Pupillary Distance?
Measuring your Pupillary Distance (PD) - Video
Finding the Correct Sized Frame
Are Your Designer Brands 100% Authentic?
View all 16
Light Adaptive / Transitions / Photochromic Lenses
The Thickness of Your Lenses
Lens Coatings: UV, Scratch-resistant, Anti-reflective
View all 14
Buying Contact Lenses Online
Getting a Copy of Your Contact Lens Specification
What Does a Contact Lens Specification Include
Reglaze Your Own Glasses
Can you put new lenses in my existing frames?
Returning an Item
Our Returns & Refunds Policy
Having Problems with your New Glasses?
Item not Delivered
Faulty or Damaged Item
Account Details and Password
Having Problems Making Payment?
Problem with a Product Page