If you see a message on your order that requires action on your part or you think the message displayed is incorrect please call us or email us.
Orders can be placed on HOLD or not yet been processed due to these reasons:
- Frame is out of stock (Back order) - we await your confirmation as to how you wish to proceed: to choose another item or to cancel it?
- Frame is no longer available (Discontinued) - we await your confirmation as to how you wish to proceed: to choose another item or to cancel it?
- Question about your prescription - we await your reply regarding your prescription
- Pupillary distance (PD) needs to be confirmed - please confirm your PD?
- Awaiting your glasses sent for PD check
- Awaiting your frames for reglazing
- Awaiting payment
Your order will be kept on HOLD until the relevant information is confirmed with you. Please advise us as soon as possible - this will prevent any further delay of your order.